Q: Why does my order show as processing?
A: If your order is marked as "processing," it means that your payment is currently being processed. Should you encounter any issues during this phase, feel free to reach out to our customer service team, and we will assist you in resolving the matter promptly.
Q: What payment methods do you accept?
A: At present, we exclusively accept credit and debit cards. We are actively exploring additional payment methods and hope to introduce more options in the future. Please check back periodically for any updates or changes to our payment methods.
Q: Do you have a rewards program?
A: Yes, we do! To access our rewards program, ensure you are logged in and have activated your account. Look for the "Rewards" button located in the lower right corner of our page. If you encounter difficulties activating your account, kindly contact our Customer Service for assistance.
Q: How do I redeem my reward points?
A: After signing in, click the "Rewards" button at the bottom right corner of our page (white with dark blue font and a gift box icon). Navigate to the "Get Rewards" section, where you will find options to redeem your points. Save your coupon code, and if you face any issues, please contact our customer service team.
Q: How do I activate my account to use reward points?
A: If you're having trouble accessing rewards, it might be due to your account not being activated. Click on the "Rewards" button, proceed to the "Earn Points" tab, click "Create Account," and then "Verify Account." Look for the verification email in your inbox (check spam/junk folders if needed). Open the email, click "Activate," and your account will be ready for reward redemption under the "Get Rewards" tab.
Q: Can I cancel an order?
A: If you wish to cancel your order, please contact us promptly. If the order hasn't been shipped, we'll cancel it and issue a full refund. If it has been shipped, we'll process the refund upon receiving the return, following our return requirements (refer to our Refund Policy page).
Q: How do I get a refund?
A: To review the terms of our Refund Policy, please click on the following link: Refund Policy.
Q: How will the charge appear on my credit card or bank statement?
A: The charge on your credit card or bank statement will appear as "Amsterdam."
Thank you for choosing Amsterdam Vape Shop. If you have any further questions or concerns, our customer service team is here to assist you.
